Care Questions

If you’re one of our residents who might require more basic assistance with their daily activities, whether that’s to do with mobility issues or needing assistance when it comes to preparing yourself for the day ahead (such as eating, cleaning up, and getting dressed), you’ll find a large number of highly qualified and dedicated specialists ready to provide support no matter the time of day. Our teams of caregivers and nurses are highly competent and incredibly experienced, as well as being completely accessible 24 hours a day, 7 days a week for those individuals who might require more specialised support.

Your needs with regards to the level of care you’re receiving will be evaluated every six weeks during a designated Care and Support Meeting, during which you and the family member/loved one of choice will be invited to meet with our Care Team to discuss your needs. 

Our professionals at The Amwell Care Home will then continue to work closely with you to fully develop a tailored, personalised plan that covers and explains all of your needs and preferences in detail. We want to make sure that all of our residents are treated in a way that’s completely fair and honest. You will always be encouraged to share your opinions on any aspect of the care facility at any time with any member of our team.

We get to know each individual resident here at The Amwell Care Home, and we get to work with their family and loved ones to piece together a picture of their lives so that we can assure their continued comfort, happiness, and wellbeing no matter what. That’s why providing excellent Dementia Care is so important to us. 

Our Dementia Care services at Riverside are available for any of our residents who need them, and we provide a safe, caring, and friendly atmosphere for our residents who live with dementia, or with various other cognitive impairments.

The SSSC Promoting Excellence framework lays out all of the training and expertise that all health and social service workers should aspire to embody when working with our residents at The Amwell Care Home who are living with dementia, as well as when it comes to supporting the loved ones of those residents. 

For our teams, achieving this training and using it to the best of their ability is essential, as this framework serves as the standard for all health and social-service personnel who work with dementia patients, their families, and other caregivers. We ensure that all members of our teams are well-versed in the SSSC Promoting Excellence framework, and are regularly reassessed.

Yes, The Amwell Care Home has regular access to local GPs and the opportunity to book their own chiropody appointments, among other medical services. We can either arrange for us to visit the house or we can arrange for you to visit them instead. You may feel confident that while residing with us at The Amwell Care Home, you or your loved ones will always be well cared for.

We provide residential, respite, and dementia care at The Amwell Care Home. Nursing residents with physical disabilities, those with high dependency needs, and those who have begun to grow infirm is possible thanks to our competent and dedicated team here. 

We also provide respite and convalescence care to guarantee a smooth recovery after surgery, as well as a safe and luxurious place for holiday stays to provide caregivers with a breather, or even just a short break for you. It’s not an issue if your care needs change while you’re with us! We evaluate the services we provide on a regular basis to ensure that it is still relevant to your current needs and requirements.

Care during Covid-19 Questions

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers, and beauticians.

Any newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer be required to self isolate upon arrival if the following requirements are satisfied:

  • The person admitted has no known contact with a person that has tested positive for COVID-19
  • The person admitted is fully vaccinated.
  • Local guidance from the director of public health about community transmission of variants of concern is followed.
  • The care home has taken into account the circumstances at the care home or interim care facility, from which they are transferring prior to admission.
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission, on the day of admission, and 7 days after admission.


When engaging with our residents on a physical level, all of our staff members will continue to wear the required and essential PPE to guarantee their own safety as well as the safety of your loved one. Our teams will also take COVID-19 tests (both lateral flow and PCR) on a regular basis to stay on top of the virus’s spread. Social distancing principles are also observed wherever possible and appropriate.

No, that might not necessarily be the case. However, depending on the health of your loved one or any of our other residents, this may in fact be a possibility in some circumstances. If this occurs, we will contact you as soon as possible so that the necessary processes can be put in place to guarantee that you can visit The Amwell Care Home in the future in a safer manner.

In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Facilities Questions

At The Amwell Care Home, we understand just how fun holidays and special occasions can be, which is why we’re strong believers in the idea that everything should be celebrated, no matter how big or small it might be. The Amwell Care Home would be honoured to join you and help you celebrate anything you’d like to, whether it’s your birthday, anniversary, Christmas or New Year’s Eve. Let us help you paint the town red and dance the night away by your side. Let’s celebrate together.

Our mission is to give each and every one of our residents a happy experience with us here at The Amwell Care Home and make sure they experience the best possible quality of life with us. You’ll notice a distinct difference between The Amwell Care Home and other, more standard care homes from the very moment you walk in. We’ve put a lot of our time and effort into a variety of fantastic amenities for our residents, and we’ve made sure that no detail is overlooked.

In our activities programme, there’s an awful lot that sets us apart from other care homes that we just love to (slightly) brag about. From bingo, quizzes and craft sessions all the way to karaoke nights and exclusive access to our cinema club, there’s lots and lots to do. If you like putting pen to paper, we’re sure there’s a spot for you in our Writing Club and poetry sessions, or if you fancy yourself a real virtuoso, you’re more than welcome to join our musical therapy and music groups. There’s more than enough to take part in here at The Amwell, so come along and see what takes your fancy.

As we want to adhere to as many COVID-19 guidelines as possible, it might be the case that certain facilities and sections of our care home may have various visitor limits. These limitations will, of course, be minor and may only involve using a mask while walking around our home, or the proof of taking a negative test before entry. However, visitors are more than welcome to come as often as they’d wish to at The Amwell Care Home, and they’ll always be greeted with open arms. To learn more about the ideal times to visit The Amwell Care Home, please contact us.

There are always a variety of social events, entertainment, and activities planned to guarantee that there’s never a dull moment while staying with us at The Amwell Care Home.  Any hobbies, interests, or excursions that our residents are interested in will always be supported and encouraged by our Activities Coordinators. Individual therapy treatments can and will always be tailored to your specific needs. 

We also have strong ties to the heart of the community, and we hold weekly services, sing-alongs, and coffee mornings for them to come along and join in. We have been known in the past to collaborate with other homes in the neighbourhood, and even go as far as to organise social gatherings and outings for all residents. And, of cour

Our in-house chef and catering staff produce delicious and nutritious meals on-site, using local meat, fruit, and vegetable suppliers. Breakfast, lunch, and dinner are all served in the main dining area, but snacks and drinks are accessible all day. On request, room service is also provided to each and every one of our residents if they’d like.

Finance Questions

Depending on the severity of your current circumstance, you may be eligible for support from the local government or the NHS (Funded Nursing Care or Continuing Health Care). We strongly urge that you seek out and get independent financial advice before pursuing any potentially harmful funding sources, whether online or in-person via solicitors and other authorised channels that are recommended to you through professionals.

All charges associated with the Care Agreement you signed when you first moved into The Amwell Care Home will be immediately cancelled. Housing expenses shall then be paid for up to ten days following the death, or until the residence has been thoroughly cleaned of personal belongings. We recognise that this will be a difficult time for family and friends, and you can rest assured that we will treat you, your friends, and your family with nothing but the utmost dignity and respect throughout the process.

There’s a slim to none possibility of this happening. The cost of your stay at The Amwell Care Home is unlikely to change if your circumstances and care plan remain consistent. Your overall charge may change if your condition changes and your care plan may be altered to account for any additional costs.

There is always the option of a trial period with us at The Amwell Care Home. A trial stay with us is a fantastic way to figure out exactly what it is that you want, or even whether or not you want to become a permanent part of The Amwell Care Home family.

For those who would rather unwind, our tranquil library is always well-stocked with both classic and new literature, daily newspapers and a variety of journals, as well as Internet access for those who want to surf the web or connect with relatives online. 

Our courtyard garden is the perfect place to indulge, especially if your love of reading is rather impressive. From a wash and set to a manicure and massage, our very own Salon will give everything you need to feel pampered! You will not need to pay extra for most of these relaxing services.

If you would like to, you are totally free to maintain as much or as little of your financial independence while staying with us here at The Amwell Care Home, and we will support you in your endeavour to continue to make such decisions on your own. Many people who are looking for residential care select this option, however, if you’d like someone else to manage your money instead of you, please let us know so we can make the required arrangements to make your request a reality.

Rooms & Suites Questions

There is room for up to 88 residents at The Amwell Care Home, and we look forward to welcoming and getting to know each and every one of them.

All of our rooms at The Amwell Care Home have en-suite baths/showers/washing facilities, as well as wheelchair accessible areas in both the main room and the toilet facilities.

All of our suites are large enough to welcome any visitors our residents might have, and every single one of our residents can personalise their own space by bringing in their own furniture and decorations to make the room feel that little bit more like theirs. Several of our lovely rooms have absolutely breathtaking views of the river as well, so you’ll never be short of spectacle while staying with us at The Amwell Care Home.

There are no specific visiting hours, and guests are encouraged to come as often as they like. We encourage them to participate completely in life at The Amwell Care Home. However, knowing if any visitors are expected after 9 p.m. is helpful for security reasons. Please be aware that we respect protected meal times and ask that people refrain from visiting during these hours.

Family and friends are welcome to visit anytime they want and as often as they want, but we do ask that they notify us when they arrive and go for health and safety concerns.

You will have met with your dedicated staff member, established your care plan, and spoken with our head Chef about what you truly want for dinner within the first 24 hours of staying with us here at The Amwell Care Home, to ensure that you know just how special you are to every single one of our team. You can take as much time as you need to settle into your new home since our experienced group of professionals is passionate about welcoming and introducing each tenant to their new home and their new life with us.

Residents are always invited to bring personal belongings such as photographs, ornaments, and other mementoes from home to personalise their rooms and create their very own safe space. From the time you arrive at The Amwell Care Home, our staff will make your stay and your transition as smooth as possible. We will always make every effort to make your entry as relaxed and easygoing as possible.

We are more than pleased to welcome pets such as birds, fish, and lizards. Furry friends (including cats and dogs) are, however, subject to any allergies that other residents at The Amwell Care Home may have, and will be discussed further when visiting the home.

Making the Most of Life at The Amwell

Our team really does understand the absolute importance of getting to know each and every one of our residents, as well as their friends and various family on an incredibly personal level in order to provide the best-individualised care and activities that we can. We work as a team at The Amwell Care Home to provide high-quality care and assistance to all of our residents, and always strive to go above and beyond to ensure that they have the meaningful and incredible lives they deserve. We always aim to create an atmosphere where people feel secure and at ease, and where their thoughts and opinions are constantly valued by those around them.