FAQs

At The Amwell Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We provide Palliative Care at The Amwell Care Home for those who are nearing the end of their life. We endeavour to make a person’s last days, weeks, or months as comfortable as possible and extend our support to loved ones during this time.

We are glad to offer Respite Care at The Amwell Care Home. Prior to admission we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care is suitable for those who have recently had an illness, injury, or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved one at home and who needs a well-deserved break.

We support residents’ overall wellbeing through the excellent care we provide that helps to alleviate daily stresses associated with personal care, mobility, or medical care needs. We also support mental, physical, and emotional wellbeing through the all-inclusive facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences, and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

Our care plans are tailored to each individual and are assessed regularly to ensure that they continue to fulfill residents’ needs and requirements if a resident’s care needs change. We recognise that people’s health and wellbeing demands change over time, therefore our care is tailored to adapt to this. If changes are required to a resident’s care then we work closely with them and their family members to make updates and arrangements as necessary.

During an outbreak, there may be risk assessments carried out to include but are not limited to the control of visiting arrangements, admissions to the home, and the use of communal areas for a period of time. We work closely with local and national agencies in accordance with local agreements and guidance. For more information please contact our Home Manager directly.

When transferring from the community or another care home a person does not need to isolate if the circumstances at the care home / interim care facility from which the person has transferred are known.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Whilst being vaccinated is no longer mandatory, we strongly recommend that all residents, their visitors, and team members at The Amwell Care Home are fully COVID-19 vaccinated, including future boosters, unless medically exempt. To reduce the risk of infection to others, we will continue to encourage our team members to have all their vaccinations.

At The Amwell Care Home, our aims are to ensure that:

• Residents, staff members, and visitors remain as safe as possible from the risks of COVID-19.
• There are clear protocols and procedures in place, which align with the legislation and guidance issued by the government and key sector bodies.
• There are clearly defined company-wide responsibilities to mitigate the ongoing risks of COVID-19, with strategic and flexible leadership provided by the Operational Leadership Team.
• Procedural guidance is regularly reviewed and communicated across the company.
• Accessible information is provided to ensure staff, visitors, and residents are well-informed, particularly about the steps to be taken to prevent the spread of COVID-19 and what to do in the event of a person becoming infected.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. Residents can make their room feel like their own by incorporating personal belongings such as photographs and decorations, small pieces of furniture, and furnishings. It’s the little additions to a room that can make all the difference.

Yes, we have a friendly, professional hairdresser that visits our salon regularly to provide residents with a variety of hair services so that they can look and feel their best.

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet, and shower.

We provide a range of facilities for all of our residents including an in-house salon, as well as a cinema room, communal and private dining rooms, an activities programme, and landscaped gardens for residents to pursue their hobbies and interests.

Residents are encouraged to participate in group activities and events by our fantastic team of Activities Co-ordinators. Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes, and much more.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

Get in touch with the team for more information.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

If someone is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home. Speak to our team about how we can support you.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees. The amount of funding will depend on the individual’s means. If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care. An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

When you pay your weekly care home fees at The Amwell Care Home, this includes your accommodation, all meals, snacks, and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where applicable). All care and support are also included within your weekly fees, although some additional medical services such as dental care or chiropody may come at an extra cost. We try to accommodate all our resident’s requests but some may incur additional charges. Please contact the team for more information regarding this.

All charges associated with the Care Agreement you signed when you first moved into The Amwell Care Home will be immediately cancelled. Housing expenses shall then be paid for up to ten days following the death, or until the residence has been thoroughly cleaned of personal belongings. We recognise that this will be a difficult time for family and friends, and you can rest assured that we will treat you, your friends, and your family with nothing but the utmost dignity and respect throughout the process.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year. For further information please contact us.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience what life will be like at The Amwell Care Home before making the decision to move in permanently.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Yes. The Amwell Care Home is regularly inspected by the Care Quality Commission to ensure that our care home in Melton Mowbray continues to meet a high standard of care in all areas of the home.