Frequently Asked Questions
Please find below the answers to some of our most frequently asked questions about The Amwell. If you can’t find the information that you are looking for, or would like any further information, simply contact us to find out more.
What type of care do you offer?
At The Amwell we provide residential, respite and dementia care. Our experienced and dedicated team enable us to nurse those with physical disabilities, those with high dependency needs, and those who become infirm.
We also offer respite and convalescence care to ensure a comfortable recovery after surgery, a safe and luxurious environment for holiday stay to allow carers time off or just a little holiday for you.
Should your care requirements change while you are with us, it’s no problem! We regularly assess the care we are providing and ensure that it is tailored to your current needs and requirements.
How will you help me to settle in?
Our experienced team are passionate about welcoming and integrating each resident to their new home, and we will take as much time as you need to settle into your new home.
Within your first 24 hours you will have met with your dedicated staff member, discussed your care plan and had a chat with Chef about what you really fancy for your dinner.
Residents are encouraged to bring personal items, such as photographs, ornaments, etc. to make your room truly your own and create a home- from- home. From the moment you arrive at The Amwell our team will ensure that your stay will be welcoming and comfortable. We will endeavour to make your admission relaxed and informal.
Your family and friends are welcome and may remain with you while you settle into your new surroundings.
What are the visiting times?
There are no set visiting times and friends and family are welcome to visit as often as they want and we encourage them to become fully involved in life at The Amwell. However, for security reasons, it is helpful to know if any visitors are expected after 9pm.
Please note that we honour protected meal times and therefore request that visitors do not come to the home at our meal times (8:30-9:30 breakfast, 12:30-13:30 lunch and 16:30-17:30 Riverside dinner or 17:15-18:15 Nightingales and Treetops dinner).
Family and friends can visit whenever they want, as much as they want but we do ask that if possible that family and friends let us know when they arrive and leave for Health and Safety reasons.
Can I bring my pet?
We are most certainly happy to accommodate pets such as birds, fish and lizards. However, furry pets (including cats and dogs) are dependant on any allergies others living at The Amwell may have.
How will I pass the time at The Amwell?
Various social events, entertainment and activities are organised to ensure that there is always something interesting and stimulating going on. Our Activities Coordinators will support and encourage you with any hobbies, interests and excursions. Individual therapeutic treatments can be arranged to suit your needs.
We have strong links with the local community and offer weekly services, sing-alongs and coffee mornings. We will also work alongside other homes in the local area to arrange meet ups and outings for all residents to socialise.
Birthdays are celebrated with a party and you will also receive a complimentary birthday cake. Private functions can be arranged in our private family lounge.
What is the food like?
Delicious and nutritious meals are prepared onsite by our in-house chef and catering staff using local suppliers for meat, fruit and vegetables.
Our breakfast, lunch and supper are served in the main dining room; however snacks and drinks are available throughout the day. Room service is also available on request.
For any other questions you may have, please get in touch!